1- Involved Parties

• The Operator – Easy Go Vacation Homes Rental LLC, a holiday homes rental operator based in Dubai registered under DED / DTCM license 1086434.

• Property – A Property licensed by DTCM as a holiday home and mentioned in the Reservation Form.

• Guest or Guests – Any individual(s), group(s), or organization booking a Property from the Operator for temporary usage as a holiday home.

2. Property Rules 

It is important for all Guests to read and understand our Property Rules which are an integral part of our Reservations Terms & Conditions. We may amend the T&Cs at any time by posting the amended terms on our website. 

3. Rights of property usage

• Guests hereby agree to rent the Property for the length and at the rate designated on the Reservation Form.
• The Property is only available for temporary accommodation and usage to the guests. Guests are granted a limited permission to occupy the Property for temporary accommodation purposes and usage only. The Reservation Terms & Conditions and the Property Rules do not constitute a residential tenancy agreement and do not fall under the Dubai residential tenancy legislation(s).
• Without the Operator’s prior written consent, Guests shall not assign, rent, or give any license to use the Property or any part to any third party.
• All Guests or Visitors below 19 years old must be accompanied by an adult during check-in.
• All Guests and visitors must produce valid identification documents (such as an Emirates ID or passport) in its original form during the check-in process; otherwise, access will not be permitted.
• For the payment to be approved and validated, Guests must be able to provide the credit/debit card they used to make the online reservation.
• The right to occupy the Property may be terminated, and the Guest may be immediately evicted from the Property without further compensation if the Guest fails to fulfil their obligations as outlined in these Reservation Terms & Conditions and Property Rules.

4. Reservation

Reservations and services are only confirmed and guaranteed once: 

(1) All outstanding payments, including rent, security deposits, and all fees and taxes, have been received in full

(2) The Operator has sent the Guest a confirmation email with the booking/reservation number and reservation details

5. Check-in and Check-out procedure

• We request that Guests check-in from 03:00PM and check-out before 12:00PM unless otherwise arranged with the Operator. The check-out time is important so our housekeeping staff can clean the property for the next guest. If the Guest fails to check-out by 12:00PM or in the event the housekeepers cannot enter the property due to a delay caused by the Guests for any reason, we will charge the Guest for an additional night’s stay.
• Key collection details will be provided prior to check-in date and will not be released until this contract has been signed and identification of the Guest is submitted.

• If Guests would like to check-in or out early, please confirm that the request is acceptable with the Operator before doing so and receive prior written approval. Any unapproved early check-in/late check-out is subject to availability and an extra charge of full night cost will automatically apply.
• IIf guests would like to extend their stay, we require a notice 24 hours prior to the check-out time and will only be able to assist based on the availability. If alterations are made on the date of departure, charges may be applicable. In case you have booked a monthly rate and would like to extend we require 10 days prior notice before your departure, subject to availability.
• The Property is being rented in its current condition. Guests are required to inspect the unit and notify the Operator of any major damages found within 24 hours after check-in. The Guest will be responsible for costs associated with major damages that were not reported to the Operator within the given time frame.
• When the Guest is away from the property, please close and lock all windows and doors to prevent dust, rain, and water damage.
• If the Guest will be away from their home for more than 7 days, please contact the Operator to arrange for regular inspections. This will help to prevent water leakages or other unfortunate events.
• An excess cleaning charge of AED200 will be charged if we find the property is returned in a very poor state compared to when you checked in.
• If circumstances dictate that late checkout is not permissible it means that we have another guest checking in on the same day that you are booked to check out. Please cooperate to ensure you do not delay us from our duties for the next guest, by checking out on time at 12:00PM so that we can prepare the property. If we arrive after 12:00PM to prepare the property and you have not checked out and your luggage is still at the property, we reserve the right to remove your entire luggage and deliver it to our office to ensure that we can have full access to perform our duties. In this event you will be contacted by SMS and/or email to inform you what has happened and how to collect your belongings. We accept no liability whatsoever for any claims made for any loss or damage of your personal belongings in such event if forced to take action taken after the agreed check out time of your original booking.

6. Housekeeping and Maintenance service

• The property is prepared by our Housekeeping team on the day of your arrival. 
• Our Housekeeping Team cannot offer this complimentary service outside of our fixed schedule or supply any additional bed linen or towels than the minimum required according to the number of persons confirmed on your booking.
• A basic supply of bed linen, bath towels, toiletries and toilet tissues are provided in each property upon arrival of the Guest and are not changed during the stay, unless ordered to do so at extra charge.
• Malfunctions can occur to any equipment at any time, even if it is new; we cannot offer any refunds in such event.
• Upon check-out Guest should remove all unused foods from refrigerators.

7. Lost Keys

• Keys and Electronic Building and Parking Access Cards must be returned to us upon departure.
• Unreturned keys will be charged a fee of AED100. 
• Unreturned Electronic Building and Parking Access Cards will be charged a fee of AED500.
• In the event that you are locked out of the Property during your stay you can contact us to collect another key to regain access.

8. Security Deposit & Damages

• Depending on the source of your booking you may or may not be asked to pay a security deposit. In either case the Guests agree to pay fees should damage occur while they are occupying the Property and are responsible for any damages that are done.
• Prior to check-in, Guests must pay/provide the Operator’s specified Security Deposit. Prior to check-in, the Security Deposit will be collected, and it will be returned to the Guest/entity mentioned on the reservation contract within 14 working days of their departure after further evaluation of property damages.
• Refunds will be made to the same payment method and could take up to 14 working days to process through the sending and receiving banks.
• At Operator’s exclusive discretion, the Security Deposit may be automatically deducted without notice for the following reasons: 

(a) fix, replace, or clean any items damaged, missing, or stained by the Guests or visitors anywhere in the Property, including the patio, backyard, balcony, terrace, and/or neighboring properties, as well as any common areas and community spaces

(b) to replace all lost or damaged keys or access cards or remote controls

(c) arrange for additional cleaning to remove any excess debris left on the Property, such as stained carpets, couches, furniture, walls, or appliances

(d) arrange laundry or special cleaning in the event that someone smoked or left an unpleasant odor

 (e) arrange disinfection with the licensed company if the Guest and/or Visitors were identified or suspected to have COVID

(f) to pay against penalties such as smoking inside the Property, making noise, hosting parties during quiet hours, disturbing the neighbor or their properties, trespassing the security gate, engaging in illegal or commercial activities, or other penalties as imposed by Operator, Community Management, Dubai Police, DED, DTCM or other governing authority

(g) for excessive utility fees over average usage rates (normal consumption rates are calculated not to exceed  AED850 per bedroom per month in total and combined)

(h) for any video on demand, upgraded internet/cable channels, and/or mobile/international calls made using Property’s internet/telephone line

(i) pay for any fines and/or penalties levied by the Community Management or governmental authorities for failing to adhere to local and community rules & regulations

(j) pay for any services/items that the Guest/Visitors ordered via Operator during their stay

(k) pay for unapproved early check-in or late check-out charges or unreasonable delays/damages that the Operator or its staff experienced while completing their regular business

The Guest is solely responsible for immediately clearing the outstanding balance to the Operator to make up the gap in the event that the security deposit amount collected is insufficient to meet any/all of the above-mentioned charges.

9. Charges & Payments

• Tourism Dirham Fee (TDF) of AED10 or AED15 per room per night are applied to the final rent and service charges. All payments are made at the time of booking.
• The Tourism Dirham Fee will be determined based on the reservation’s first 30 consecutive nights.
• According to DTCM, each reservation for extended stays is only good for a maximum of three months; thereafter, the reservation must be renewed, and TDF shall apply again for the new Reservation.
• The default currency of the Operator is AED, and should the Guest want to pay in another currency then custom rates set out by the Operator shall apply.
• In the event that the Guest wired funds to the Operator’s bank account, the Guest is liable for paying any bank costs upon check-in, such as any money that was lost due to bank processing or exchange rates.

8. Refund & Cancellation

• All rental payments, partial down payments, reservation/booking fees, and payments for any other type of service are not refundable for any reason, and reservations cannot be changed or transferred to another person. Please read our Refund & Cancellation policy prior to your stay.
• In the event of a cancellation, change request, or no-show, the Operator will charge a fee equal to the cost of the full stay.
• Security Deposit payment is fully refundable, subject to these terms and conditions.
• If the guest is eligible for a refund then the refund transaction will be made within 14 working days form the refund approval date, the amount of the security deposit will only be released back to the person/ entity mentioned on the reservation contract.
• If the Operator cancels the reservation for any reason, the Guest will get a full refund of their payment with no further obligations.
• Despite the aforementioned, any loss, failure, or delay resulting from or connected to the COVID-19 pandemic shall not be considered a case of force majeure.

10. Penalties

Please take note that the following violations will result in prompt Operator action: 

(a) After 10:00pm, loud music, parties, or other inappropriate noise (until 08:00am)  will attract a fine of AED2,000. Parties with loud music and noise are not permitted and could result in the eviction of the guests from the properties and the withholding of the pre-paid sum of money as penalty of breaking community rules

(b) Interfering with or blocking a security barrier or gate, parking illegally, or using offensive language against members of the community or the Operator’s personnel

(c) Smoking inside the Property breaking this rule will incur a fine of up to AED2,000

(d) Illegal activity, disturbance, damage, or unlawful access to/of the neighbour’s property/items/community

(e) If animal residue is discovered during our inspection after check-out, the Guest will be charged a minimum cleaning fee of AED 2,500

(f) Improper garbage disposal

(g) The Property is booked for domestic stays and not for any commercial operation. Breach of this condition shall result in booking cancellation without any refund and the Guest will be asked to vacate the Property immediately.

(h) Furniture, bedding, mattress pads, utensils or any other property supplied with the rental property must not be taken out or transferred from one property to another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to the guest(s)

In any of the aforementioned situations, the security deposit will be forfeited, and repeat offenders risk having their stay terminated.

11. Liability 

• The Guest agrees to defend, indemnify, and keep the Operator harmless from any claims arising from loss, theft, damage to personal property, accidents, illnesses, or deaths of guests or visitors. The Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. In the event that a disaster (such as a hurricane, tornado, earthquake, flood, fire, or wind) prevents the holiday home rental from going as planned, the Operator is not liable for helping the Guest find alternative housing or for the Guest’s financial losses associated with finding alternative housing or transportation. Evacuations due to emergencies or other reasons will not be subject to refunds or credits.
• The Operator advised that all Guests should have travel protection insurance.  It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance covers your party for personal injury, loss of life, accidents or medical emergencies, expenses, delays, cancellation etc. as appropriate. There won’t be any refunds or rebates offered to the Guest due to unfortunate events beyond the Operator’s control. As a result, the Operator is not responsible for bad weather, acts of God, interruptions in utility services, malfunctions or breakdowns of appliances or other equipment(s) and services, such as TV disruption of cable channels, internet, AC service, lights, or limitations placed on the use of the pool, gym, or other facilities by the government or community; or for the time needed for the contractors to fix/repair such problems. In response to the Guest’s notification, the Operator will perform repairs as soon as practical only during regular business hours (9:00 am–6:00 pm) and subject to availability first.
• It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including passports and visas (where applicable) before departure. Whilst we may offer advice, we are not obligated to make visa arrangements on your behalf, you must pay all costs incurred in obtaining such documentation.
• The Operator reserves the right to not allow the Guest to gain access/ possession of his personal items until the pending and due rent has been settled and paid. The Operator shall also pursue legal counsel and initiate a civil case against the Guest with the help of local court and federal police for the amount of unpaid rent.

Any person booking or pre-booking a stay in any of our properties, automatically agrees to the following legal terms:

Reservation Terms & Conditions (this page)
Refund & Cancellation Policy 
Privacy & Policy
Property Rules